Privacy Policy

Sukoon Life Ltd

Privacy-First Design

SUKOON LIFE LTD built Sukoon designed with your privacy as a top priority. We collect the minimum data necessary to provide our services and we never sell your personal information. Your spiritual practice stays private: what you read, ask, reflect on or record is never shared with advertisers. The one exception to sharing is advertising measurement, explained under Third-Party Services below.

What We Collect

No Email Required

We do not collect your email address. Sukoon works without an account, so nothing you do in the app is tied to a personal profile.

Device Identifier

We generate a random device ID stored locally on your device. It is used to link your subscription to your device, and as an anonymous reference for advertising measurement. It is not linked to your identity.

Journey Memories (Optional)

If you choose to save guidance sessions, summaries are stored locally and linked only to your device ID.

How We Use Your Data

Providing Services

Your data enables core features like Islamic guidance and personalized recommendations.

AI Processing

Content you submit to AI features, such as guidance chat and mediation sessions, is processed in real time to provide the feature and is not stored for training.

Data Storage & Security

Secure Cloud Storage

All data is stored securely in our cloud infrastructure with encryption at rest and in transit.

Local App Storage

Preferences, age verification, and session data are stored locally on your device using local app storage.

Your Rights

Clear Local Data

You can clear all locally stored data by clearing the app's data or cache in your device settings.

Data Transparency

Contact us if you have questions about what data we hold about your account.

Third-Party Services

AI Services

We use AI services to provide Islamic guidance and content moderation. Your conversations are processed but not stored by these services for training purposes.

Subscription Services (RevenueCat & Apple/Google)

RevenueCat manages in-app subscriptions and receipt validation. It processes anonymised purchase history and transaction receipts to verify subscription status and provide access to premium features. RevenueCat does not receive your name, email, or payment method details. All financial transactions are handled securely by the Apple App Store/Google Play Store; we do not store or have access to your payment information. Subscriptions are subject to Apple's/Google's terms and refund policies.

App Store Analytics

We may use aggregated, non-identifying analytics provided by App Store Connect to monitor app performance and stability. This data is not linked to your identity.

Advertising Measurement (AppsFlyer & Meta)

When we advertise Sukoon, we use AppsFlyer to measure which campaign an install came from, and AppsFlyer shares that measurement with the advertising platform that ran the campaign, currently Meta (Facebook and Instagram). This uses your device advertising identifier together with a small number of milestone events: completing onboarding and starting or purchasing a subscription. Nothing you do inside the app is shared. Your conversations, guidance topics, moods, duas, dhikr counts, prayer times, journal entries are never sent to AppsFlyer or to any advertising platform. We do not sell your data. On iOS, your device asks for your permission to track on first launch. If you decline, Sukoon works exactly the same and no advertising identifier is shared. You can change your choice at any time in iOS Settings under Privacy and Security, then Tracking. On Android you can reset or delete your advertising ID in Android Settings under Privacy and Ads.

Questions?

If you have any questions about this Privacy Policy, please contact us via [email protected] or through the feedback feature in the app.

Account & Data Management

Sukoon works without an account, so there is no profile to delete. You can clear everything stored on your device by clearing the app's data in your device settings.

• Support Requests: If you encounter any issues deleting your data or wish to request manual removal of your data, please email us at [email protected].
• Subscriptions: To cancel a subscription, use the Subscriptions menu in your iPhone Settings, or Subscriptions in the Google Play Store on Android. You can also manage it from Settings in the app.